The problem we solve
According to the IATA figures, the air travel is likely to double over the next twenty years and as a consecuence airlines and airport has to manage an increasing number of passanger that demand for doing the journey more comfortable.
There are permanent complaints about the process inside the airports during the check-in, security check, and boarding phase. Around the world, airlines and airport are being pressured to take the passenger into account and to generate new ways of doing these processes quicker and comfortable, improving the passenger experience.
Actually, the customer satisfaction is at the centre of every policy the airlines and airports companies are undertaking and our technology can contribute to improve the relationships with arline passangers during the boarding process, performing the verification and classification of hand luggage more objetive and less controversial through:
During the passenger flow in the airport, one of the most disturbing phase is the boarding proces, above all, the moment when a handling agent want to veryfied if your carry-on bagggage is compliant or not compliant in relation to the company policies.
At this moment, the process is subjective, It generates problems with the passengers due to the subjectivity. Random controls. The size verification is performed randomly, not for every passenger. Innefficient. Introducing the hand baggage inside the gauge is time consuming.It generates hassle onboard. The actual method generates hassle inside the cabin, due to that it is possible that sometimes there will be no room inside the cabin for the hand baggage.This situation is always rated like the most important one for the passenger satisfaction during the boarding process. Nowadays all the airlines have a problem with the management of hand baggage and passenger satisfaction during the boarding process.